Terms and Conditions

Terms and Conditions

Last Updated: 17 May 2025

Welcome to Mind Mentor Solution ("we", "us", or "our"). By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using this website, submitting forms, or booking sessions, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions, our Privacy Policy, and any other guidelines provided on our platform.

2. Services Offered

Mind Mentor Solution provides:

  • Online psychological counseling via Zoom/Google Meet

  • Mental health education content through blogs and resources

  • Booking and inquiry services via web forms and third-party tools

Our services are not a substitute for clinical diagnosis, emergency psychiatric care, or medical treatment. If you are in crisis or need immediate medical attention, please contact a licensed medical provider or emergency services in your area.

3. Eligibility

You must be at least 18 years old to use our services. If you are under 18, parental or guardian consent must be obtained prior to any engagement.

4. Booking and Payments

  • All bookings are subject to availability and confirmation.

  • Some sessions may be free (e.g., discovery call), while others may be paid.

  • Fees for paid sessions will be clearly communicated prior to confirmation.

  • Payment, if applicable, must be made through our designated method (e.g., UPI, bank transfer, Razorpay, etc.).

5. Cancellation and Rescheduling

  • You may reschedule or cancel a session with at least 24 hours' notice.

  • Cancellations made within less than 24 hours may not be eligible for a refund (if paid).

  • No-shows may result in forfeiture of that session without refund.

6. Confidentiality

All sessions are strictly confidential. However, confidentiality may be breached if:

  • Required by law

  • There is a risk of harm to yourself or others

  • You provide written consent to share specific information

Please refer to our Privacy Policy for full details.

7. Intellectual Property

All content on this website, including blog posts, logos, graphics, videos, and resources, is the property of Mind Mentor Solution and may not be copied, reproduced, or redistributed without written permission.

8. Third-Party Services

We may use third-party tools (e.g., Calendly, Google Analytics, WhatsApp, Meta Pixel, etc.) to improve user experience. We are not responsible for any data collected or policies followed by these platforms. Please review their individual terms of use.

9. Limitation of Liability

While we strive to offer a safe, secure, and professional environment, Mind Mentor Solution is not liable for any direct or indirect loss, injury, or damages resulting from the use of our website or services, including emotional or psychological outcomes.

10. Termination

We reserve the right to deny access to services or terminate sessions at our discretion, especially if:

  • There is abuse or harassment toward the therapist

  • There is misuse of services

  • Terms are violated in any way

11. Modifications

We may update or revise these Terms at any time without prior notice. Continued use of the site or services after changes are made constitutes your acceptance of the revised terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in India.

13. Contact Us

For questions about these Terms, you may contact:

Mind Mentor Solution
📧 mindmentorsolution@gmail.com
📍 India